Refund and Returns Policy

1. Return Period & Eligibility

This Refund and Returns Policy applies to purchases made through reedholt.com and fulfilled by REEDHOLT, LLC. Customers may request a return within 30 days from the date the order is delivered, based on the delivery information recorded by the applicable shipping carrier.

To be eligible for a return, the return request must be submitted within the 30-day return period. Items must be returned in a condition that allows us to reasonably inspect and, where appropriate, resell the merchandise.

Because our website primarily offers hats and related headwear, customers may briefly try on an item indoors to assess fit and appearance. However, returned hats must not show signs of actual wear, extended use, outdoor use, washing, alteration, misuse, or damage.

Return requests submitted more than 30 days after confirmed delivery are generally not accepted unless otherwise required by applicable consumer protection law.

2. Condition Requirements for Hat Returns

Returned hats must be substantially in their original condition. Items should be clean, unworn other than a reasonable indoor fitting, and returned with any original tags, accessories, inserts, protective materials, and packaging supplied with the product where reasonably available.

A return may be refused or may not qualify for a full refund if the item shows evidence of use or damage after delivery, including but not limited to:

• visible stains, dirt, makeup, cosmetics, or skin-care residue;
• sweat marks, moisture, strong odors, perfume, smoke, or other persistent smells;
• excessive hair, lint, pet hair, or other contamination;
• stretched, altered, cut, washed, or modified materials;
• crushed, bent, misshapen, or intentionally altered brims or crowns;
• damaged closures, straps, bands, decorations, or other components;
• missing parts or damage caused after the customer received the item.

Reasonable indoor fitting alone will not automatically make an item ineligible for return, provided the hat remains clean, undamaged, and otherwise suitable for inspection.

3. How to Request a Return

To request a return, please contact us at hello@reedholt.com within the applicable 30-day return period. Please include sufficient information for us to identify and review the order.

A return request should normally include:

• the order number;
• the name or email address used to place the order;
• the item or items being returned;
• the reason for the return;
• photographs where the item is damaged, defective, incorrect, or otherwise affected by a delivery-related issue.

After reviewing the request, we may provide return instructions and, where applicable, the return address or other information required to complete the return.

Customers should not send a return to an address obtained independently or from a package label without first following the applicable return instructions, as fulfillment and return-processing locations may differ.

4. Return Shipping Costs & Responsibility

For standard returns involving a change of mind, fit preference, style preference, or another reason that is not caused by an error by REEDHOLT, LLC, the customer is responsible for the cost of returning the merchandise.

Original shipping charges are generally non-refundable for standard voluntary returns unless otherwise required by applicable law.

If the return results from an incorrect item sent by us, a verified product defect, or qualifying damage that occurred before or during delivery, we will review the circumstances and may provide an appropriate return solution without requiring the customer to bear reasonable return shipping costs.

Customers are responsible for properly packaging return shipments. We recommend using a trackable shipping method and retaining proof of shipment until the return has been completed. REEDHOLT, LLC is not responsible for a customer return that is lost before reaching the designated return location unless otherwise required by law.

5. Damaged, Defective or Incorrect Items

If an order arrives damaged, defective, visibly compromised, or contains an item materially different from what was ordered, please contact us at hello@reedholt.com within 48 hours after delivery.

To help us verify the issue and maintain reliable records for carrier, payment-provider, or order investigations, customers may be asked to provide photographs showing the product, outer packaging, internal packaging, shipping label, and the specific damage or discrepancy.

Customers should retain the affected item and its packaging until the issue has been reviewed. Depending on the circumstances, we may offer a replacement, return authorization, refund, or another appropriate resolution.

Submitting clear photographs and order information helps us establish delivery condition and transaction history if a carrier, Stripe, PayPal, card issuer, or other payment provider later requests documentation concerning the transaction.

6. Return Inspection & Refund Approval

Returned items are inspected after they are received. We may verify the item against the original order, review its condition, confirm the return shipment, and determine whether the return complies with this policy.

If the return is approved, the eligible refund amount will be calculated based on the returned merchandise and any applicable deductions permitted under this policy or applicable law.

If a returned hat shows substantial wear, staining, odor, alteration, deformation, missing components, customer-caused damage, or another condition that prevents it from reasonably qualifying under the return requirements above, the refund may be denied or adjusted where permitted by law.

We maintain relevant order, payment, shipment, tracking, communication, return, and refund records where appropriate. These records may be used to investigate customer inquiries, payment disputes, chargebacks, suspected duplicate claims, or other transaction-related matters.

7. Refund Method & Processing Time

Approved refunds are returned to the original payment method used for the transaction. Refunds are not normally redirected to a different card, bank account, PayPal account, digital wallet, or other payment method.

Transactions on reedholt.com are processed in Euros (EUR). Where a refund is approved, it will normally be issued in the corresponding EUR transaction amount for the eligible portion of the order.

We normally process an approved refund within 7 business days. In many cases, the refunded amount will appear on the original payment method within this period. However, Stripe, PayPal, the customer's bank, card issuer, or digital wallet provider may require additional processing time before the credit is displayed on the customer's account.

Any currency conversion performed by the customer's bank or payment provider is outside our control. If the original payment method was denominated in another currency, differences caused by exchange-rate changes or third-party currency conversion fees may occur.

8. Payment Disputes, Chargebacks & Contact Information

Payments through reedholt.com may be processed by third-party payment providers including Stripe and PayPal. If you believe a charge is incorrect, duplicated, unauthorized, or connected to an unresolved return or refund issue, please contact us at hello@reedholt.com before initiating a chargeback or formal payment dispute whenever reasonably possible.

We will review available transaction information, including order confirmation, payment authorization, shipment and tracking records, carrier delivery information, customer communications, return requests, photographs where relevant, and refund records when investigating a payment issue.

If a chargeback or payment dispute is opened through Stripe, PayPal, a card issuer, bank, or other payment provider, we may provide relevant transaction and fulfillment records to that provider in order to respond accurately to the dispute. The final outcome of a chargeback or payment-provider investigation is determined by the applicable payment provider, card network, or financial institution under its own procedures.

Submitting a payment dispute does not automatically change the eligibility requirements of this Refund and Returns Policy. Where a return or refund has already been approved or processed, applicable refund records may be provided as evidence of the resolution.

For questions regarding returns, refunds, damaged products, or payment-related issues, please contact:

Company: REEDHOLT, LLC
Website: reedholt.com
Email: hello@reedholt.com
Phone: +1 (636) 532-7560
Address: 16216 Baxter Rd, Ste 190, Chesterfield, MO 63017, US