FAQs

1. What products does reedholt.com offer?

reedholt.com offers hats, headwear, and related everyday styles selected for different occasions, seasons, and personal preferences. Product-specific information such as available colors, sizes, materials, dimensions, adjustment features, and other relevant details can be found on the applicable product pages.

2. What currency does your website use?

All purchases made through reedholt.com are processed in Euros (EUR). Product prices, shipping charges, refunds, and other transaction amounts are processed in EUR unless otherwise stated.

If your bank, card, PayPal account, or other payment method uses a different currency, your payment provider may apply its own exchange rate or currency conversion fees. These charges are determined by the applicable financial institution and are not controlled by REEDHOLT, LLC.

3. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, PayPal, Discover, JCB, Apple Pay, and Google Pay. Available payment methods may vary depending on your location, device, browser, card issuer, or payment provider.

Payments may be processed securely through third-party payment service providers including Stripe and PayPal. For additional information, please review our Payment Policy.

4. Do you store my card or payment information?

No. REEDHOLT, LLC does not store customers' complete card numbers, CVV/CVC security codes, online banking passwords, PayPal passwords, or digital wallet authentication credentials.

Sensitive payment credentials are processed through the secure systems of third-party payment providers such as Stripe and PayPal. We may retain limited non-sensitive transaction records, such as payment status, transaction references, amounts, and refund information, when required for order management, accounting, fraud prevention, or payment dispute handling.

5. How is my payment information protected?

Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and reedholt.com. Payment providers may also use security technologies such as tokenization, encrypted payment transmission, fraud detection, payment authentication, and 3D Secure where supported or required.

For more information about payment and personal data security, please review our Payment Policy and Privacy Policy.

6. Where do you ship?

We currently provide worldwide shipping to the United States, Europe, and other supported international destinations.

Shipping availability may depend on carrier coverage, destination conditions, customs requirements, and local delivery restrictions. Full details are available in our Shipping Policy.

7. How long does order processing take?

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from the estimated shipping time and covers order verification, preparation, fulfillment, and transfer to the applicable carrier.

8. How long does shipping usually take?

Estimated transportation times after processing are:

United States: 7–15 business days
Europe: 8–18 business days
Other supported international destinations: 10–20 business days

These are estimated delivery periods rather than guaranteed arrival dates. Customs processing, carrier operations, weather, holidays, local delivery conditions, and other circumstances may affect actual delivery times.

9. How much does shipping cost?

Our standard shipping rates are:

United States: €4.99
Europe: €6.99
Other supported international destinations: €16.99

The applicable shipping charge will also be displayed during checkout before the order is completed.

10. Do you offer free shipping?

Yes. Eligible orders shipped to the United States qualify for free standard shipping when the qualifying order value reaches ＄99.00 or more.

Eligible orders shipped to Europe qualify for free standard shipping when the qualifying order value reaches €120.00 or more.

Unless otherwise specifically displayed at checkout, other international destinations do not have a universal free-shipping threshold under our standard Shipping Policy.

11. When will my tracking information update?

Where tracking is available, tracking information is normally provided after the shipment has been transferred to the carrier. Please allow approximately 48–72 hours after carrier pickup for the first tracking scan or shipment update to appear.

Tracking information is supplied by third-party carriers and may not update in real time. International shipments may also experience periods without new scans while moving between countries, passing through customs, or being transferred to a local delivery provider.

12. Will I have to pay customs duties or import taxes?

Orders delivered within the United States are not subject to international import customs duties as part of domestic U.S. delivery.

For orders shipped to destinations outside the United States, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient or customer.

Please see our Shipping Policy for complete customs and international shipping information.

13. What should I do if my package or item arrives damaged?

If your package arrives visibly damaged, opened, seriously crushed, or otherwise compromised, or if an item is damaged, defective, or materially different from what you ordered, please contact us at hello@reedholt.com within 48 hours of delivery.

Please include your order number and clear photographs of the affected product, outer packaging, internal packaging, and shipping label where applicable. Keeping the original packaging may also help us review the issue with the carrier or payment provider.

14. How long do I have to return a hat?

Eligible items may be returned within 30 days from the date of delivery, based on the delivery information recorded by the applicable carrier.

Return requests submitted more than 30 days after confirmed delivery are generally not accepted unless otherwise required by applicable consumer protection law.

For complete return requirements, please review our Refund and Returns Policy.

15. What condition must a returned hat be in?

A hat may be briefly tried on indoors to check its fit and appearance, but it must remain clean, undamaged, and suitable for inspection and possible resale.

Returns may not qualify for a full refund if the item shows signs of extended wear, outdoor use, washing, alterations, stains, makeup or cosmetic residue, sweat marks, persistent odors, smoke, pet hair, damaged straps or closures, or significant deformation of the brim or crown.

Original tags, accessories, inserts, and packaging should be returned where reasonably available. More information is provided in our Refund and Returns Policy.

16. Who pays for return shipping?

For standard returns involving a change of mind, fit preference, style preference, or another reason not caused by an error by REEDHOLT, LLC, the customer is generally responsible for return shipping costs.

If we sent an incorrect item, or if a verified defect or qualifying delivery-related damage occurred, we will review the circumstances and may provide an appropriate return solution without requiring the customer to bear reasonable return shipping costs.

We recommend using a trackable return shipping method and keeping proof of shipment until the return has been completed.

17. How long does a refund take?

After an eligible return has been received, inspected, and approved, the refund will be returned to the original payment method used for the purchase.

We normally process approved refunds within 7 business days. Stripe, PayPal, your bank, card issuer, or digital wallet provider may require additional time before the refunded amount appears in your account.

Refunds cannot normally be redirected to another card, account, or payment method. For complete information, please review our Refund and Returns Policy.

18. How can I contact you if I have a question about my order?

If you have questions about an order, payment, shipment, return, refund, privacy matter, or another issue related to reedholt.com, please contact us using the information below:

Company: REEDHOLT, LLC
Website: reedholt.com
Email: hello@reedholt.com
Phone: +1 (636) 532-7560
Address: 16216 Baxter Rd, Ste 190, Chesterfield, MO 63017, US

You can also review our Shipping Policy, Payment Policy, Refund and Returns Policy, Privacy Policy, and Terms of Service for more detailed information.