Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy explains how REEDHOLT, LLC collects, uses, processes, stores, shares, and protects personal information when you visit reedholt.com, create an account, place an order, contact us, request a return or refund, subscribe to communications, or otherwise interact with our website and services.

This policy applies to personal information processed in connection with our online store, including information relating to purchases, payments, shipping, returns, customer service, fraud prevention, website security, and legal or regulatory obligations.

By using reedholt.com, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to any rights available to you under applicable privacy and data protection laws.

2. Website Platform & Store Operation

This website is a self-hosted store built on WordPress and powered by WooCommerce. The website infrastructure, store database, product information, customer accounts, order records, and related store functionality are managed through our self-hosted WordPress and WooCommerce environment and supporting service providers.

Because the website is self-hosted, REEDHOLT, LLC is responsible for the administration of the store environment and for implementing reasonable technical and organizational measures designed to protect personal information under our control.

WordPress, WooCommerce, plugins, security tools, hosting infrastructure, caching systems, and other technical components may process limited information when necessary to operate, secure, maintain, and improve the website.

3. Information We May Collect

Depending on how you use our website, we may collect personal information such as:

• your name;
• billing and shipping addresses;
• email address;
• telephone number;
• account username and account-related information;
• products ordered and order quantities;
• order values and transaction currency;
• shipping method and delivery information;
• return and refund information;
• customer service communications;
• IP address and approximate technical location information;
• browser, operating system, device, and website activity information;
• cookie and session information;
• fraud-prevention and security-related information;
• other information you voluntarily provide to us.

We seek to collect only information that is reasonably necessary for operating the store, completing transactions, fulfilling orders, providing support, protecting the website, and complying with applicable legal obligations.

4. Order & Purchase Information

When you place an order through reedholt.com, we may process information necessary to identify the order, confirm payment status, prepare the products, arrange delivery, provide tracking information, communicate with you, process returns or refunds, and maintain appropriate transaction records.

Order records may include the customer's name, contact information, billing address, shipping address, products purchased, quantities, order date, order value, shipping charge, transaction currency, payment status, payment method type, shipment status, tracking information, refund status, and related customer communications.

These records also help us respond accurately if an order, shipment, refund, or payment is later questioned or disputed.

5. Customer Accounts

If customer account functionality is available and you choose to create an account, we may process information needed to create and maintain that account, such as your name, email address, saved addresses, order history, and account preferences.

Passwords are handled through the website's authentication system and are not displayed to us in readable plain-text form.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account has been accessed without authorization.

6. Shipping & Delivery Information

Because reedholt.com provides worldwide shipping, we must process and share certain personal information when necessary to fulfill and deliver orders.

Information such as the recipient's name, delivery address, telephone number, email address, order reference, package details, and other information reasonably required for delivery may be provided to postal operators, courier companies, logistics providers, fulfillment partners, customs authorities, or local delivery providers.

For international shipments, certain information may also be required by customs authorities or carriers for customs clearance, import processing, security screening, or compliance with destination-country requirements.

7. Stripe, PayPal & Payment Processing

Payments made through reedholt.com are processed using independent third-party payment service providers, including Stripe and PayPal. Depending on the payment option selected, Stripe, PayPal, card networks, banks, or supported digital wallet providers may process information necessary to authorize and complete the transaction.

REEDHOLT, LLC does not store customers' complete payment card numbers, CVV or CVC security codes, online banking credentials, PayPal passwords, or digital wallet authentication credentials. Sensitive payment credentials are submitted to and processed by the applicable third-party payment provider through its secure payment infrastructure.

We may receive and retain limited, non-sensitive transaction information necessary for legitimate business records, such as the payment provider, payment status, transaction reference or identifier, payment date, transaction amount, currency, refund status, and limited payment-method information supplied by the processor.

Such information allows us to confirm payment, issue refunds, reconcile transactions, prevent fraud, respond to customer inquiries, and provide evidence when responding to a legitimate payment dispute or chargeback.

8. Payment Security

We use reasonable technical and organizational safeguards designed to protect payment-related information and reduce the risk of unauthorized access, interception, alteration, or misuse.

Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and our website. Sensitive payment credentials are processed through third-party payment infrastructure instead of being stored directly within our store database.

Stripe, PayPal, supported card networks, and payment systems may use security technologies and controls such as tokenization, encrypted transmission, payment authentication, fraud monitoring, risk analysis, and 3D Secure authentication where available or required.

Payment processors are responsible for maintaining security controls applicable to payment information processed through their environments, including applicable PCI DSS obligations.

9. Transaction Records & Payment Dispute Evidence

To maintain accurate business records and protect customers and REEDHOLT, LLC against fraud, duplicate claims, unauthorized transactions, and payment disputes, we may retain information relating to completed transactions.

Such records may include order confirmations, transaction references, payment status, billing and shipping information, shipment dates, tracking numbers, carrier tracking events, proof of delivery where available, return requests, photographs submitted in connection with claims, customer communications, refund records, and relevant technical or security logs.

If a customer initiates a dispute, chargeback, or payment investigation through Stripe, PayPal, a bank, card issuer, or card network, we may disclose relevant records to the applicable payment provider for the purpose of responding to and documenting the transaction.

We will only provide information reasonably relevant to the applicable investigation or dispute.

10. Returns, Refunds & Customer Claims

When you request a return, refund, replacement, or resolution for a damaged or incorrect product, we may collect information necessary to evaluate and process the request.

This may include your order number, contact details, reason for the request, photographs of the product, packaging or shipping label, return tracking information, inspection results, refund amount, and communications associated with the claim.

Return and refund records may be retained as necessary for customer support, accounting, fraud prevention, payment dispute resolution, and compliance with applicable legal obligations.

11. Customer Service Communications

When you contact us through email, telephone, website forms, or another available communication method, we may process the information you provide in order to respond to your request.

This may include your name, email address, telephone number, order number, message content, attachments, and previous correspondence associated with your inquiry.

Customer communications may be retained where reasonably necessary to resolve an issue, provide ongoing support, document an agreed resolution, or establish an accurate record in the event of a later transaction dispute.

12. Cookies & Similar Technologies

reedholt.com may use cookies and similar technologies that are necessary for the normal operation of the website and online store.

These technologies may be used to maintain shopping carts, remember session information, support account login, maintain website security, remember customer preferences, detect suspicious behavior, improve website performance, and understand how visitors interact with the store.

Some cookies may be placed or processed by third-party services integrated with our website. Where legally required, non-essential cookies may be subject to your consent.

You may control cookies through your browser settings, although disabling certain essential cookies may prevent parts of the website, shopping cart, checkout, or account functionality from working properly.

13. Technical, Device & Security Information

When you access our website, our hosting infrastructure, WordPress environment, WooCommerce platform, security systems, or associated services may automatically process technical information.

This information may include IP address, browser type, operating system, device type, referring page, requested pages, timestamps, session information, login activity, error logs, and security-related events.

We use such information where reasonably necessary to operate the website, diagnose technical problems, prevent abuse, investigate suspicious activity, detect unauthorized access, maintain server security, and protect our customers and systems.

14. How We Use Personal Information

We may use personal information for legitimate business purposes including:

• processing and fulfilling orders;
• confirming and recording payment status;
• arranging worldwide shipping and delivery;
• providing tracking information;
• processing returns and refunds;
• communicating with customers;
• providing customer support;
• maintaining customer accounts;
• preventing fraud and unauthorized transactions;
• protecting website and account security;
• responding to chargebacks and payment disputes;
• complying with accounting and tax requirements;
• complying with applicable laws and legal requests;
• maintaining and improving website functionality.

We do not use personal information for purposes that are materially incompatible with the purposes for which it was originally collected unless permitted or required by applicable law.

15. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more appropriate legal grounds.

These may include processing necessary to perform a contract with you, such as processing an order, receiving payment, arranging delivery, or processing a return; compliance with legal obligations; our legitimate interests in operating and securing the business, preventing fraud, maintaining transaction records, and resolving disputes; and consent where consent is specifically required.

Where processing is based on consent, you may withdraw that consent where permitted by law. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

16. Sharing Personal Information

We do not sell personal information merely as part of operating our online store.

We may disclose limited personal information to third parties where reasonably necessary to provide our services, including:

• Stripe and PayPal for payment processing;
• banks, card networks, and financial institutions involved in transactions;
• postal services, couriers, logistics providers, and fulfillment providers;
• customs authorities and government agencies where required for international shipping;
• website hosting and infrastructure providers;
• security, anti-fraud, and technical service providers;
• professional advisers where reasonably necessary;
• governmental, regulatory, judicial, or law-enforcement authorities where disclosure is legally required.

We seek to limit the information shared to what is reasonably necessary for the relevant service or legal purpose.

17. International Data Transfers

Because we operate an online store that provides worldwide shipping and uses international payment, hosting, logistics, and technology services, personal information may be processed in countries other than the country in which you live.

Where personal information is transferred internationally, we seek to use appropriate service providers and safeguards consistent with applicable data protection requirements.

For transfers of personal information subject to European data protection laws, appropriate transfer mechanisms may include adequacy decisions, contractual protections such as Standard Contractual Clauses, or another legally recognized transfer mechanism where required.

18. European Users & GDPR Rights

If you are located in the European Economic Area, European Union, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, you may have specific rights regarding your personal information.

Subject to applicable legal requirements and exceptions, these rights may include:

• the right to request access to your personal information;
• the right to request correction of inaccurate information;
• the right to request deletion of certain personal information;
• the right to request restriction of processing;
• the right to object to certain processing based on legitimate interests;
• the right to receive certain information in a portable format;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with an appropriate data protection authority.

Certain information may need to be retained even after a deletion request where retention is necessary for accounting, taxation, fraud prevention, contractual obligations, payment disputes, legal claims, or other legitimate requirements permitted under applicable law.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

As a general operational standard, personal information that is no longer required for an active transaction or legal obligation may be reviewed for deletion or anonymization after approximately one year, unless a longer retention period is reasonably necessary.

Certain order, accounting, tax, transaction, refund, fraud-prevention, chargeback, or legal records may need to be retained for longer periods where required or permitted by applicable laws or where necessary to establish, exercise, or defend legal claims.

We may also retain limited records where necessary to demonstrate that a refund was completed, an order was delivered, or a payment dispute was previously resolved.

20. Data Security & Protection Measures

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, disclosure, misuse, alteration, or destruction.

Depending on the applicable system and service, these measures may include:

• HTTPS and SSL/TLS encryption for information transmitted through the website;
• secure WordPress and WooCommerce account authentication;
• restricted administrative access based on operational need;
• strong passwords and authentication controls;
• regular WordPress, WooCommerce, plugin, and security updates;
• server and application security monitoring;
• firewall and anti-abuse protections where available;
• malware and suspicious-activity monitoring where available;
• database and website backup procedures;
• limited access to customer and order information;
• secure third-party payment processing through Stripe and PayPal;
• payment tokenization and encryption performed through applicable payment infrastructure;
• fraud-detection and transaction-risk controls;
• 3D Secure authentication where supported or required.

We do not store complete payment card numbers, CVV/CVC security codes, online banking passwords, or digital wallet authentication credentials in our store database.

Although we use reasonable safeguards, no online system, network, electronic database, or transmission method can be guaranteed to be completely secure.

21. Data Breaches, Unauthorized Access & Legal Requests

If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable measures to contain, remediate, and document the issue.

Where required by applicable law, we may notify affected individuals, regulatory authorities, or other appropriate parties within the legally required period.

We may also preserve relevant records where necessary to investigate suspected fraud, unauthorized account access, payment abuse, cybersecurity incidents, or legal claims.

Personal information may be disclosed where we reasonably believe disclosure is required to comply with a valid court order, subpoena, regulatory request, law-enforcement request, or other applicable legal obligation.

22. Privacy Requests, Policy Updates & Contact Information

You may contact us if you have questions about this Privacy Policy, wish to exercise an applicable privacy right, believe information associated with your account is inaccurate, or have concerns regarding how your personal information has been handled.

We may need to verify your identity before completing certain privacy requests in order to prevent unauthorized access to or deletion of another person's information.

We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality, payment systems, shipping arrangements, security practices, service providers, or applicable legal requirements. The version published on reedholt.com will represent the current policy.

For privacy-related questions or requests, please contact:

Company: REEDHOLT, LLC
Website: reedholt.com
Email: hello@reedholt.com
Phone: +1 (636) 532-7560
Address: 16216 Baxter Rd, Ste 190, Chesterfield, MO 63017, US