Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through reedholt.com and fulfilled by REEDHOLT, LLC. We currently provide worldwide shipping to the United States, Europe, and other supported international destinations.

Shipping availability may depend on the destination address, carrier service coverage, customs requirements, local regulations, transportation restrictions, and other logistical conditions. Certain remote areas, islands, military addresses, or locations with limited carrier access may require additional delivery time or may not be eligible for standard shipping services.

If we are unable to ship an order to the address provided, we will contact the customer using the contact information supplied with the order.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing time refers to the time required to verify the order, prepare the products, complete necessary fulfillment procedures, and transfer the shipment to the applicable carrier. Processing time is separate from the estimated transportation time stated below.

Orders placed during weekends, public holidays, periods of unusually high order volume, or other exceptional circumstances may begin processing on the next available business day.

3. Shipping Times, Rates & Free Shipping

Estimated shipping times and standard shipping charges are generally as follows:

United States:
Estimated transportation time: 7–15 business days
Standard shipping fee: €4.99
Free standard shipping is available on eligible orders of ＄99.00 or more.

Europe:
Estimated transportation time: 8–18 business days
Standard shipping fee: €6.99
Free standard shipping is available on eligible orders of €120.00 or more.

Other Supported International Destinations:
Estimated transportation time: 10–20 business days
Standard shipping fee: €16.99.

Unless a different free-shipping offer or threshold is specifically displayed at checkout, orders shipped to other international destinations do not have a universal free-shipping threshold under this policy.

The shipping charge and any available free-shipping eligibility shown at checkout will apply to the order. Shipping estimates are calculated after the order has completed processing and has been accepted by the carrier.

4. Shipping Carriers & Delivery Partners

Orders may be transported by national postal services, international postal networks, regional delivery companies, courier companies, or other third-party logistics providers selected according to the destination, package characteristics, service availability, and transportation requirements.

The specific carrier used for an order may vary and cannot always be selected by the customer. In some cases, more than one logistics provider may participate in the delivery process, particularly for international shipments where a parcel is transferred from an international carrier to a local delivery partner.

Once a shipment has been accepted by the carrier, transportation and final delivery are performed by the applicable third-party logistics provider. REEDHOLT, LLC will provide reasonable assistance if a shipping issue requires investigation with the carrier.

5. Tracking Information & Shipment Updates

Where tracking is available, tracking information will normally be provided after the order has been shipped. Customers should allow approximately 48–72 hours after carrier pickup for the first tracking information, transit scan, or shipment status to appear in the carrier's tracking system.

A tracking number may initially show limited information while the shipment is being transferred, scanned, or entered into the carrier's network. A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.

Tracking information is supplied by third-party carriers and may not update in real time. International shipments may also experience periods without new tracking scans while traveling between countries, passing through customs, or being transferred to a local delivery provider.

6. Estimated Delivery Times & Possible Delays

All delivery periods stated in this policy are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, local delivery conditions, transportation capacity, weather, public holidays, peak shopping periods, security inspections, or other circumstances outside our reasonable control.

International orders may require additional time if a shipment is selected for customs inspection or if the destination country's customs authority requests additional information.

A shipping delay alone does not necessarily indicate that a package has been lost. Customers should continue to review available tracking information while the shipment remains within the carrier network.

7. Delivery, Address Accuracy & Proof of Delivery

Customers are responsible for providing a complete and accurate delivery address when placing an order. This includes the recipient's name, street address, apartment or suite number where applicable, city, state or province, postal code, country, and any other information required for successful delivery.

Once an order has entered fulfillment or has been transferred to the carrier, we cannot guarantee that the delivery address can be changed. Additional shipping charges may apply if a package must be redirected, reshipped, or returned because the original address was incomplete or incorrect.

Depending on the destination and carrier service, delivery may be completed by placement at the delivery address, delivery to a mailbox or designated secure location, delivery to an authorized recipient, collection from a local pickup location, or signature confirmation.

Where carrier tracking records a shipment as delivered, the carrier's delivery record may be used as evidence of delivery. Customers who cannot locate a package marked as delivered should first check the surrounding delivery area, household members, building reception, neighbors where appropriate, and the applicable carrier.

8. Damaged, Incorrect or Compromised Packages

If a package arrives visibly damaged, opened, seriously crushed, or otherwise compromised, or if the contents are damaged or materially different from the order placed, please contact us at hello@reedholt.com within 48 hours of delivery.

To help us review the issue, customers may be asked to provide the order number, a description of the problem, clear photographs of the outer packaging, shipping label, internal packaging, and affected products.

Customers should retain the original packaging and damaged items until the claim has been reviewed, as the carrier or payment provider may require supporting evidence before an investigation can be completed.

Claims submitted after the 48-hour notification period may be more difficult to verify with the carrier, although they may still be reviewed where appropriate under applicable law.

9. Customs, Import Duties & International Charges

Orders delivered within the United States are not subject to import customs duties as part of domestic U.S. delivery. Customers receiving domestic U.S. shipments will therefore not be charged international import duties by us for those orders.

For orders shipped to destinations outside the United States, the shipment may be subject to import duties, customs charges, taxes, brokerage charges, handling fees, or other fees imposed by the destination country's customs authority, government, carrier, or local regulatory body.

Unless expressly stated otherwise at checkout, any such customs duties, import taxes, brokerage fees, or similar charges applicable to an international order are the responsibility of the recipient or customer.

These charges are determined by third parties and are not included in the standard shipping fees shown under this policy unless specifically stated otherwise. REEDHOLT, LLC does not control the amount of customs charges imposed by individual countries and cannot guarantee whether a particular international shipment will incur additional fees.

Customers are responsible for complying with applicable import requirements in their destination country. Failure to pay required customs charges may result in a shipment being delayed, held, returned, or otherwise handled according to the rules of the applicable customs authority or carrier.

10. Lost, Returned or Undeliverable Shipments & Contact Information

If tracking information shows no meaningful movement for an unusually long period, or if a shipment appears to have been lost while in transit, please contact us at hello@reedholt.com. We may review available tracking records and, where appropriate, request an investigation with the applicable carrier.

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the shipment, refusal of delivery, customs issues, unpaid import charges, or another circumstance outside our control, we will review the returned shipment before determining the appropriate next step.

Additional shipping charges may apply if the customer requests reshipment of an order that was returned due to an incorrect address, failed collection, refusal of delivery, or another customer-related delivery issue.

For questions regarding shipping, tracking, delivery, or damaged packages, customers may contact REEDHOLT, LLC using the following information:

Website: reedholt.com
Email: hello@reedholt.com
Phone: +1 (636) 532-7560
Address: 16216 Baxter Rd, Ste 190, Chesterfield, MO 63017, US

We will provide reasonable assistance with shipping-related inquiries during our normal business operations. Carrier investigations, customs reviews, and international delivery inquiries may require additional time depending on the third party involved.