Payment Policy

1. Transaction Currency & Accepted Payment Methods

All purchases made through reedholt.com are processed in Euros (EUR). Product prices, shipping charges, applicable fees, refunds, and other payment-related amounts displayed or processed through our website are denominated in EUR unless otherwise stated.

We currently accept Visa, Mastercard, American Express, PayPal, Discover, JCB, Apple Pay, and Google Pay. The payment methods available to you at checkout may vary depending on your location, device, browser, card issuer, digital wallet provider, or other payment service requirements.

If your bank account, card, or payment method uses a currency other than EUR, your bank or payment provider may convert the transaction using its own exchange rate and may charge foreign transaction, currency conversion, or other related fees. Such exchange rates and fees are determined by your financial institution or payment provider and are not controlled by REEDHOLT, LLC.

2. Payment Authorization & Order Processing

Payment must be successfully authorized before an order can be processed. When you submit an order, the applicable payment provider may verify your card or account information, confirm the availability of funds, perform fraud-prevention checks, or request additional authentication before approving the transaction.

An order is not considered successfully paid until the payment provider confirms authorization. If authorization is declined, interrupted, or otherwise unsuccessful, the order may remain unpaid or may not proceed to fulfillment. Customers are responsible for providing accurate billing and payment information during checkout.

3. Third-Party Payment Service Providers

Payments through reedholt.com are processed through independent third-party payment service providers, including Stripe and PayPal. Depending on the payment method selected, transactions involving supported cards, Apple Pay, Google Pay, or other available options may be handled through these payment providers and their associated financial networks.

REEDHOLT, LLC does not directly store customers’ complete card numbers, card security codes (CVV/CVC), bank account credentials, digital wallet credentials, or other sensitive payment authentication information. Sensitive payment information is submitted directly to the applicable payment processor and is handled according to that provider's security standards, privacy practices, and terms.

4. Payment Security & Data Protection

We take reasonable measures to help protect information transmitted through reedholt.com. Our website uses HTTPS and SSL/TLS encryption to help secure data transmitted between your browser and our website. Sensitive payment information is processed through secure third-party payment infrastructure rather than being stored directly by us.

Our payment providers may use security technologies and controls such as tokenization, encrypted payment transmission, fraud-detection systems, card-network security controls, and 3D Secure authentication where supported or required. Stripe and PayPal maintain their own payment security programs and applicable PCI DSS compliance responsibilities for payment information processed through their systems.

Although reasonable technical and organizational safeguards are used, no internet-based transmission or electronic payment system can be guaranteed to be completely free from risk. Customers should protect their account credentials, devices, and payment information from unauthorized access.

5. Failed Payments, Verification & Payment Disputes

A payment may fail or be declined for reasons including insufficient funds, incorrect billing information, expired payment credentials, bank restrictions, fraud-prevention controls, authentication failure, payment-provider limitations, or temporary technical issues. If a payment fails, you may try another available payment method or contact your bank or payment provider for additional information.

If you believe a payment was charged incorrectly or notice an unauthorized or duplicate transaction, please contact us at hello@reedholt.com so that we can review the matter. We encourage customers to contact us before initiating a chargeback or formal payment dispute whenever possible, as many payment issues can be investigated and resolved directly.

Chargebacks, payment disputes, reversals, and related investigations may also be subject to the rules and procedures of Stripe, PayPal, the applicable card network, bank, or other payment provider.

6. Refunds to the Original Payment Method

Approved refunds will be returned to the original payment method used for the purchase. Once a refund has been approved, we normally process it within 7 business days. Refunds cannot normally be redirected to a different card, bank account, digital wallet, or other payment method.

After we submit the refund, your bank, card issuer, PayPal, Stripe, or other payment provider may require additional time to post the funds to your account. The exact posting time depends on the payment provider and financial institution and is outside our direct control.

Any refund eligibility, return requirements, or applicable refund conditions are governed by the return and refund terms published on reedholt.com. If you have questions regarding a payment or refund, please contact us at hello@reedholt.com.